My friend is in an argument with her wedding photographer and I am wondering who you guys think is right or wrong? I think their both at fault but the photographer has pretty much refused to acknowledge his part completely and no apologies.
My friend got married in 2011 when her dad died a few months later. Getting her photos pretty much fell to the back burner after her dads passing and she says she never contacted the photographer expecting to hear from him at some point. Well she never heard from him and decided to reach out to him 2 years after her wedding to which he responded saying her photos were ready but she owed a balance that was to be payed with the delivery of the photos. He said he emailed once but never followed up after that because he assumed she couldn't pay. She says she never received that email. She thinks that she shouldn't have to pay the full balance considering he never even contacted her and she made the first contact since her photos were never delivered in a timely manner. Photographer refuses to give any kind of discount and I understand he just wants to be paid on their agreed amount but at the same time he never made an honest attempt to reach out to his client to tell her the photos were ready. She acknowledged in the email she should of inquired with him sooner but he assumed she couldn't pay? He also said things like how he should be charging her more now and that it wasn't his job to chase a client? He also told her not to contact him unless she wants to pay. Thats kind of ridiculous in my mind but I don't think there's much she can do to have her photos, she has to pay but the over all tone of the photographer is pretty rude and offensive, and because of that I don't think she should have to pay either. Who do you guys think is right and is there anything she can do?
My friend got married in 2011 when her dad died a few months later. Getting her photos pretty much fell to the back burner after her dads passing and she says she never contacted the photographer expecting to hear from him at some point. Well she never heard from him and decided to reach out to him 2 years after her wedding to which he responded saying her photos were ready but she owed a balance that was to be payed with the delivery of the photos. He said he emailed once but never followed up after that because he assumed she couldn't pay. She says she never received that email. She thinks that she shouldn't have to pay the full balance considering he never even contacted her and she made the first contact since her photos were never delivered in a timely manner. Photographer refuses to give any kind of discount and I understand he just wants to be paid on their agreed amount but at the same time he never made an honest attempt to reach out to his client to tell her the photos were ready. She acknowledged in the email she should of inquired with him sooner but he assumed she couldn't pay? He also said things like how he should be charging her more now and that it wasn't his job to chase a client? He also told her not to contact him unless she wants to pay. Thats kind of ridiculous in my mind but I don't think there's much she can do to have her photos, she has to pay but the over all tone of the photographer is pretty rude and offensive, and because of that I don't think she should have to pay either. Who do you guys think is right and is there anything she can do?